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Hiển thị các bài đăng có nhãn travel. Hiển thị tất cả bài đăng

Thứ Hai, 4 tháng 3, 2013

Middle East is new global travel crossroads

DUBAI, United Arab Emirates (AP) — It's 1 a.m. and the sprawling airport in this desert city is bustling. Enough languages fill the air to make a United Nations translator's head spin.

Thousands of fliers arrive every hour from China, Australia, India and nearly everywhere else on the planet. Few venture outside the terminal, which spans the length of 24 football fields. They come instead to catch connecting flights to somewhere else.

If it weren't for three ambitious and rapidly expanding government-owned airlines — Emirates Airline, Etihad Airways and Qatar Airways — they might have never come to the Middle East.

For generations, international fliers have stopped over in London, Paris and Amsterdam. Now, they increasingly switch planes in Dubai, Doha and Abu Dhabi, making this region the new crossroads of global travel. The switch is driven by both the airports and airlines, all backed by governments that see aviation as the way to make their countries bigger players in the global economy.

Passengers are won over by their fancy new planes and top-notch service. But the real key to the airlines' incredible growth is geography. Their hubs in Qatar and the United Arab Emirates are an eight-hour flight away from two-thirds of the world's population, including a growing middle class in India, China and Southeast Asia that is eager to travel.

In the past five years, the annual number of passengers traveling through Dubai International Airport — home to Emirates — has jumped from 28.8 million to 51 million, a 77 percent increase. The airport now sees more passengers than New York's John F. Kennedy International Airport.

"Everybody accepts that the balance of global economic power is shifting to the east. The geographic position of the Gulf hubs makes them much more relevant today," says Willie Walsh, CEO of International Airlines Group, the parent company of British Airways and Iberia.

Persian Gulf carriers are already chipping away at some U.S. and European airlines' most lucrative business: long-haul international flights. But it's what's ahead that really has other airlines worried.

Gulf carriers hold one-third of the orders for the Boeing 777 and Airbus A380 — two of the world's largest and farthest-flying jets. That's enough planes to put 70,000 passengers in the air at any given moment.

"They're being very aggressive," says Adam Weissenberg, who heads the travel and hospitality consulting group at Deloitte. "These airlines are not going away."

Modern day air routes can be traced to the post-World War II era when airlines such as Pan Am and British Airways built the first global networks. Flights from New York would cross the Atlantic, stop in Europe's capital cities to refuel and then head on to Africa, India and eventually Asia. Two generations later, those routes mostly remain.

The Gulf carriers are trying to change that. And they have a lot going for them.

Their hubs are in warm climates with little air-travel congestion and cheap, non-union workers. That means runways never shut down because of snow, planes don't circle waiting for their turn to land and flights aren't canceled by labor strikes as they often are in Europe.

"These guys are making the connection as seamless as possible," says John Thomas of L.E.K. Consulting.

Top-paying passengers are given over-the-top service that bolsters the airlines' reputations. On some Emirates planes, first-class passengers get private suites with doors, a 23-inch television, minibar and a phone to call flight attendants. If that's not enough, a "Do Not Disturb" sign can be switched on.

There are spa-like restrooms with heated floors and a shower.

But what really makes these Persian Gulf airlines unique is their focus on direct flights to smaller cities. The hub system they are developing is similar to what U.S. airlines did a generation ago, which allowed passengers to fly from, say, Knoxville, Tenn. to Sacramento, Calif. with just one connection.

"Forget Mumbai and New Delhi. There's another 40 secondary cities in India that I can take advantage of," says Etihad CEO James Hogan.

Airlines and governments in North America and Europe have been fighting back where they can.

In Canada, the government has limited the number of planes that Etihad, Emirates and Qatar can land at its airports. The move protects Air Canada, and its partner Lufthansa, which have a good business flying Canadians to India, Africa and Asia.

Separately, Lufthansa has tried to block the Gulf carriers' access to German airports. Etihad responded by purchasing 29 percent of rival Air Berlin, gaining entry to key European cities. It also owns 40 percent of Air Seychelles and smaller stakes in Virgin Australia and Irish carrier Aer Lingus.

"Working against us or trying to isolate us will not succeed because there is a very clear vision behind these airlines and we will keep on expanding," says Qatar's CEO Akbar Al Baker.

There has been a recent thaw. Emirates struck a 10-year deal with Australian airline Qantas; Etihad partnered with Air France-KLM on some routes; and Qatar is joining a global airline marketing and frequent flier partnership headed up by American Airlines and British Airways.

Still, there is plenty of worry given the size of the Gulf airlines' jet orders and concerns that they are deeply subsidized by their governments.

European airlines have suggested that the Gulf carriers benefit from access to discounted oil, a favorable tax climate and non-union labor, particularly low-wage immigrant workers from India and Pakistan.

But the biggest perk comes from Middle East governments who are investing heavily in attractive, efficient airports.

The Qatari government is building a $15.5 billion airport in Doha, designed to handle 24 million people each year, nearly six times the capacity of the existing facility. In Abu Dhabi, the capital of the United Arab Emirates, the government is building a sprawling terminal twice the size of The Mall of America.

And construction was just completed in Dubai of a concourse designed exclusively for Emirates' fleet of Airbus A380s. The new building has entire floors dedicated to first and business class customers who board directly from lounges, never interacting with coach passengers.

"Governments here understand the power of connectivity to drive economies," Tony Tyler, CEO of the International Air Transport Association said in a recent speech in Abu Dhabi.

The airlines deny getting special treatment.

Emirates got $10 million in startup cash from the government in 1985. The airline's president, Tim Clark, says his airline has had no assistance since and benefits from economies of scale. The airline reported a net profit of $628 million in its last fiscal year.

"People keep saying we're cheats," he says. "What they can't understand is that something could be as good and profitable as it has been without subsidies. You know why? Because they've all had subsidies themselves and they still can't make it."

Clark says the U.S. government subsidizes airlines by allowing them to wipe out debt in bankruptcy court. All three of the largest U.S. airlines — American, Delta and United — have used the courts in the past decade to restructure.

European airlines stand to lose the most business because of their geography, but that doesn't mean that U.S. carriers aren't watching closely.

The three Gulf airlines already fly to Chicago, Dallas, Houston, Los Angles, New York, San Francisco, Seattle and Washington and are adding flights at breakneck pace. The airlines aren't just dipping their toes into these markets; they are diving in, in some cases with giant double-deck Airbus A380s that can seat 489 passengers.

"I think they are a clear threat, much more so to our European and Asian colleagues, but nonetheless a threat to U.S. airlines as well," Jeff Smisek, CEO of United Continental Holdings Inc., said at an investor conference last March. "They have a very good product. And they have the total and absolute support of their governments."

The airlines are not household names yet, but they will be soon, analysts say.

United was a key sponsor of the U.S. Open tennis tournament for more than a decade. But last year, Emirates took over with a seven-year deal reported to have cost $90 million.

___

Scott Mayerowitz can be reached at http://twitter.com/GlobeTrotScott.


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Thứ Sáu, 1 tháng 3, 2013

Adventure travel grows despite occasional disaster

NEW YORK (AP) — When Carole Rosenblat was growing up in the 1970s, her parents' idea of an adventurous vacation was "driving cross-country from Michigan to California in a non-air-conditioned car with three kids."

Her idea of adventure is a little different: "Jumping out of planes — things like that. Parasailing, hot-air ballooning. These things make you know you're alive!"

And the balloon accident in Egypt that killed 19 people Tuesday is not likely to deter her from future adventures. "It does not give me pause at all," said Rosenblat, a freelance writer and occasional tour guide based in Gilbert, Ariz.

Rosenblat's attitude is part of what's fueling worldwide growth in adventure travel. It's an $89 billion industry, according to the Adventure Travel Trade Association, and it has grown 17 percent in each of the past two years, according to the association's president, Shannon Stowell. That's four times the rate of the overall tourism industry, which grew about 4.6 percent in 2011.

But while travelers may think nothing of bungee-jumping or whitewater rafting as the perfect way to bring home bragging rights, these types of activities are not risk-free. Indeed, while statistically rare, accidents involving adventure vacations happen on a regular basis. To cite just a few recent headlines: This past weekend, a woman was swept away and drowned in Hawaii on a hiking trip with 55 people. Recreational diving deaths have been reported this month in both California and Florida. A woman parasailing in Florida last summer died when her harness gave way, one of 70 parasailing deaths in the past 30 years. And 54 skiers and snowboarders died in accidents on U.S. ski slopes last season, according to the National Ski Areas Association.

The industries that promote these activities are quick to note that driving is by far the most dangerous thing you're likely to do at home or on vacation. An estimated 36,200 people died in motor vehicle accidents in the U.S. in 2012.

In contrast, in the past decade, only 15 people have died in ballooning accidents in the U.S., according to the National Transportation Safety Board. Glen Moyer, spokesman for the Balloon Federation of American, noted that balloon operations in the U.S. are heavily regulated by the Federal Aviation Administration, including licensing and training for pilots, plus balloon inspections for every 100 hours of commercial flight time.

"When we hear about a dramatic event like a balloon exploding, it plumbs the depths of our fears, whereas when we hear about an automobile accident — not so much," said Stowell, the Adventure Travel Trade Association head. "The reality is that with adventure travel overall, if you're going with a good operator who knows what they're doing, you are as safe or safer than when you're on your own in a vehicle."

Hot-air ballooning has been around for centuries, but many travelers still consider it as exciting as parasailing or bungee jumping.

Christopher Elliott, an editor at large for National Geographic Traveler, has spent the past year traveling with his kids for a project called AwayIsHome.com. He said that planning their itinerary every day involves asking, "Is this an acceptable risk?" — most recently when snowshoeing on a frozen lake in Canada.

"It's a judgment call," Elliott said. "I would not have hesitated to get on that balloon and put my family on the balloon. It's not something ridiculously dangerous like feeding the lion raw meat with your hand from a Jeep. That's what makes it so troubling: We could see ourselves on that balloon and we'd be dead now."

But he added that sedentary vacations are, for many people, a thing of the past.

"People expect more from their vacations, and that sometimes involves high-risk activity," he said. "We want all our friends to think we took the most exciting vacation. And maybe some of it is driven by reality shows or the Travel Channel. Everyone wants that extreme experience."

Is there any way for consumers to protect themselves from unnecessary risks? For one thing, Stowell said, do your homework. Before signing up for an adventure, look on websites like TripAdvisor for consumer reviews, contact industry associations to learn about safety recommendations, and ask for referrals from trustworthy sources like travel agents, cruise operators or hotel concierges.

Experts also recommend travel insurance. Peter Greenberg, CBS News travel editor, says most Americans don't realize their health insurance does not protect them overseas. Make sure any travel policy you buy covers medical treatment, as well as evacuation and transportation to the facility of your choice, Greenberg said.

Pauline Frommer, the travel guidebook writer, noted that "many insurance policies specifically exclude injuries that arise from these sorts of adventure activities, which can be an ugly surprise for travelers. So, if you're planning on bungee jumping or canyoneering or some other type of adventure activity, be sure to get a policy that will actually cover you should something go wrong."

Linda Kundell, a spokeswoman for the U.S. Travel Insurance Association, said standard policies may cover ordinary recreation like hiking and skiing, but you can also buy policies for extreme sports. In either case, consumers should double-check what's covered.

While many of these types of activities require consumers to sign a waiver of liability in case of accident, as Elliott put it, "you sign that piece of paper and you don't even read it."

"People assume they're entitled to have the best of both worlds: Extreme adventure and complete safety," he added. "That does not align with reality."


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